Question 1

What is MediMate?

Accepted Answer

MediMate is pharmacy WhatsApp commerce software. It helps pharmacies take medicine orders on WhatsApp, check live stock, route prescription-required lines to a pharmacist for review, and send itemized invoices in the same chat — without replacing clinical judgment.

Question 2

Do we have to move our inventory into MediMate?

Accepted Answer

No. You can use MediMate's built-in catalog, or connect your own inventory or POS system over MCP (Model Context Protocol) and keep managing stock where you already do.

Question 3

What happens when a customer sends a prescription on WhatsApp?

Accepted Answer

The prescription image is read and structured automatically, then checked against your catalog. Anything that requires a prescription cannot be confirmed as an order until one of your pharmacists reviews and approves it.

Question 4

Does MediMate approve prescriptions automatically?

Accepted Answer

No. MediMate never diagnoses, prescribes, or auto-approves prescription-required orders. Pharmacist review is a mandatory control for those lines.

Question 5

Is MediMate compliant with local pharmacy regulations?

Accepted Answer

MediMate does not claim regional regulatory certification. Your pharmacy should complete legal review for your market before launch. The product is built with pharmacist review and audit logging as non-negotiable controls either way.

Question 6

Can staff still reply to customers directly?

Accepted Answer

Yes. Any team member can take over a conversation at any time. Automated replies stop immediately once a conversation is claimed.

Question 7

Does MediMate work with the WhatsApp Business Platform?

Accepted Answer

MediMate is designed for pharmacy commerce over WhatsApp Business workflows. Exact number setup, Meta approval steps, and messaging limits depend on your WhatsApp Business configuration for your market.

Question 8

Can we run MediMate across multiple pharmacy branches?

Accepted Answer

Yes. Pricing and rollout typically depend on branch count and order volume. Multi-branch inventory behavior follows how your catalog or connected POS/MCP stock sources are configured.

Question 9

What does MediMate cost?

Accepted Answer

Pricing depends on how many branches you operate and how much order volume you run. Request a demo and we will walk through pricing for your setup.

System status

API

Admin dashboard

Landing website

WhatsApp agent

MongoDB

Redis

MinIO storage

OpenWA gateway