Ordering
Understands medicine requests as they're typed
A customer can write "20 Extor 5/80 tablets" or just "Extor tablets" — the agent asks for whatever's missing (strength, quantity, a prescription) before building a cart.
WhatsApp orders.Reviewed. Stocked.Ready to fulfill.
Pharmacy WhatsApp commerce — live inventory, prescription review, and invoicing without leaving the chat your customers already use.
Pharmacist approval stays mandatory. Automation prepares the work; your team makes the clinical decision.
M
MediMate Pharmacy
via WhatsApp · online
Hi, I need Amoxil 500mg — do you have it in stock?
M
MediMate Pharmacy
via WhatsApp · online
RxYes, sending it now
The gap
WhatsApp is already your order desk. It just isn't connected to anything.
Most pharmacies run their WhatsApp orders by hand — this is what changes when it's connected to your actual inventory and prescription workflow.
Without MediMate
With MediMate
BeforeStaff manually retype WhatsApp orders into a register or spreadsheet.
With MediMateOrders are captured straight from the chat, matched against real stock.
BeforePrescription photos pile up in a phone gallery, easy to lose track of.
With MediMateEvery prescription becomes a tracked record, routed to a pharmacist for review.
Before"Is this in stock?" means someone walking to the shelf mid-conversation.
With MediMateStock is checked live, including batch expiry, before you promise an item.
BeforeInvoices are handwritten or typed up after the fact, if at all.
With MediMateA PDF invoice is generated and sent back into the same WhatsApp thread.
Main features
Everything between a WhatsApp message and a confirmed order
Prescriptions
Reads prescription photos and PDFs
Extracts medicine name, strength, dosage form, and quantity from an uploaded prescription, and is explicit about what it's unsure of rather than guessing.
Safety
A pharmacist reviews every prescription-required order
Orders that need a prescription can't be confirmed until a pharmacist on your team approves it — this is enforced in the software, not left to policy.
Inventory
Checks your real stock before promising an item
Connected to live stock levels and batch expiry, with automatic holds while a customer is checking out, so two customers can't be sold the last unit.
Invoicing
Sends a PDF invoice back into the same chat
Once an order is confirmed, an itemized invoice is generated and delivered as a WhatsApp document — no separate app for the customer to check.
Dashboard
One place for your team to manage all of it
Conversations, prescriptions awaiting review, orders, and stock — with fine-grained roles so a cashier and a pharmacist see exactly what they need to.
How it works
Watch the order move through MediMate
Select any stage or let the simulation play through the complete workflow.
Live inventory event
Request received
Checking Amoxil 500mg × 20
ProductOn handReservedStatus
Amoxil 500mg
AMOXIL-500Extor 5/80mg
EXTOR-5-80Panadol 500mg
PANADOL-500Augmentin 625mg
AUG-625Auto-advances every 3 seconds · hover to pause
Inventory simulation
Watch customer demand update the same stock your staff sees
This staged order shows how a WhatsApp request checks availability, creates a temporary reservation, and updates the shared inventory ledger after confirmation.
How stock is actually modeled
Built around how medicine is really stocked and sold
Not a generic product catalog with a pharmacy skin — these are the three rules pharmacy inventory runs on, enforced in the data model itself.
Rx vs OTC
Every product carries its own prescription rule
A variant is either sold freely or flagged prescription-required — set once in your catalog, then enforced on every order automatically, not left to whoever's answering WhatsApp that day.
Batch & expiry
Stock is tracked by batch, not just by count
Each batch carries its own batch number and expiry date. Reservations are drawn from the batch expiring soonest first, so older stock moves before it lapses.
Reorder levels
A reorder threshold per product, not a guess
Set the quantity that means "running low" for each product at each location — the same number that already powers the low-stock flag your team sees on the dashboard.
Prescription processing
Extracted text and inferred meaning are always kept separate
Each field carries its own confidence. Anything unclear is flagged to the customer to confirm or sent to a pharmacist — never silently guessed, and never approved automatically when a prescription is required.
Extracted from prescription
Medicine
Amoxicillin 500mg
Dosage form
Capsule
Quantity
20
Frequency
1 capsule, 3x daily, 7 days
Frequency's confidence is below the auto-approval threshold — this prescription is routed to pharmacist review, not confirmed automatically.
Human review & safety
This is pharmacy-commerce software, not a doctor
Every prescription-required order needs a pharmacist's approval before it's confirmed. A staff member can take over any conversation at any time, and the system is built around a strict set of things it will never do on its own.
The system never
- Diagnose a medical condition
- Prescribe medicine or change dosage instructions
- Approve a prescription-required order automatically
- Invent a medicine alternative or substitute one through an algorithm alone
- Give emergency medical advice beyond directing to a professional or emergency services
Built for the whole team
Every role gets exactly what it needs, nothing more
Pharmacy owner
See every conversation, order, and stock level in one dashboard, without another manual reconciliation at the end of the day.
Pharmacist
A single review queue for prescriptions that actually need your judgment — not a phone gallery to scroll through.
Order & support staff
Build a customer's cart and take over a conversation without re-typing anything that was already said on WhatsApp.
Inventory manager
Stock holds are automatic during checkout, so a sale in progress can't be double-counted against what's on the shelf.
Order & invoice workflow
From a confirmed cart to a delivered invoice, automatically
Confirming a cart creates a real order, deducts stock from the correct batch, and generates a PDF invoice — delivered straight back into the WhatsApp thread as a downloadable document, with a copy on your dashboard.
Order timeline
Cart confirmed by customer
Amoxil 500mg x20 — Rs. 300.00Order created
Delivery — Rs. 150.00Invoice generated & sent
Total — Rs. 450.00Integrations
Works with what you already have
Your existing WhatsApp number, connected once — every message, photo, and reply flows through the same thread your customers already know.
Your own inventory system
Already run your own point-of-sale or inventory software? Connect it over MCP (Model Context Protocol) instead of migrating your catalog — stock checks and adjustments go straight to your system.
Early access
Help shape the pharmacy workflow you want to use
We are working with early pharmacy partners before publishing measured case studies. Join the program and help us validate the workflows that matter in daily operations.
FAQ
Common questions from pharmacy owners
Straight answers about WhatsApp pharmacy ordering, prescription review, inventory, and human control.
MediMate is pharmacy WhatsApp commerce software. It helps pharmacies take medicine orders on WhatsApp, check live stock, route prescription-required lines to a pharmacist for review, and send itemized invoices in the same chat — without replacing clinical judgment.
No. You can use MediMate's built-in catalog, or connect your own inventory or POS system over MCP (Model Context Protocol) and keep managing stock where you already do.
The prescription image is read and structured automatically, then checked against your catalog. Anything that requires a prescription cannot be confirmed as an order until one of your pharmacists reviews and approves it.
No. MediMate never diagnoses, prescribes, or auto-approves prescription-required orders. Pharmacist review is a mandatory control for those lines.
MediMate does not claim regional regulatory certification. Your pharmacy should complete legal review for your market before launch. The product is built with pharmacist review and audit logging as non-negotiable controls either way.
Yes. Any team member can take over a conversation at any time. Automated replies stop immediately once a conversation is claimed.
MediMate is designed for pharmacy commerce over WhatsApp Business workflows. Exact number setup, Meta approval steps, and messaging limits depend on your WhatsApp Business configuration for your market.
Yes. Pricing and rollout typically depend on branch count and order volume. Multi-branch inventory behavior follows how your catalog or connected POS/MCP stock sources are configured.
Pricing depends on how many branches you operate and how much order volume you run. Request a demo and we will walk through pricing for your setup.
Request a demo
Tell us about your pharmacy
15 minutes, no obligation — we'll walk through your specific setup.
Contact MediMate
Let's map MediMate to your pharmacy workflow.
Tell us how your branches currently handle WhatsApp requests, prescriptions, inventory, and fulfillment. We'll focus the demo on your real operating model.
Prefer a direct channel?